Shipping & Returns
PLEASE NOTE THAT KBC RUNS A PAPERLESS OFFICE AND NO ORDER IS SENT WITH ANY SHIPPING OR RETURNS PAPERWORK
- We offer refunds on all items returned within 14 days of receiving your order.
- Returns postage is paid for by the customer, unless your item was faulty.
- We recommend that you send your item back to us using a tracked service so it doesn't get lost.
- Please contact us at info@killerbcollective.com with your order number in the subject so we can authorise your return.
- All items must be sent back in the original packaging.
SHIPPING
We will ship within 1-2 or 3-4 business days of receiving your order.
We use Royal Mail 24 & 48 hours service on all UK orders as standard.
You can return any item for a refund, or you can exchange it for a different size within 14 days of receiving your original order.
Please contact us at info@killerbcollective.com with your order number in the subject so we can authorise your return.
Before you return your item please make sure it is unused, in the original packaging and in a saleable condition, with any labels and tags still attached.
Tags and labels that are removed will make the item non returnable.
We aim to process all returns as quickly as possible. Once we have received your package, your return should be processed within 10 working days. We'll send you an email to let you know once we've processed your return with the details of any refunds and exchanged items.
The cost of returning the goods to us is your responsibility.
When returning items to us please remember that the goods are your responsibility until they reach us here. Please ensure your item is packaged up properly so it can’t get damaged on the way. We always advise to use a tracked and or signed for service for returns.
The original shipping charges are non-refundable unless the goods are damaged or incorrect.
We do not offer refunds where an incorrect shipping address has been used at checkout. Please check your details carefully at checkout.